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Terms & conditions

Welcome to Writer Group, thanks for stopping by.

Please take a couple of minutes to read the below Terms and Conditions. By accessing our website, you are agreeing to our terms and conditions.

If you do not agree with our T&C’s, we ask that you kindly stop using our website.

We reserve the right to modify or update these terms and conditions at any time without prior notice. Please check the terms and conditions regularly to ensure that you are aware of any changes.

Website URL

Writer Group’s website is owned and operated by PALM SERVICES (FZE) With offices located at Shariah Research Technology and Innovation Park Freezone Authority, Sharjah, UAE.

Use of website materials

All materials that you see on the Writer Group website (this includes text, graphics, logos, images and software) are property of Writer Group, and are protected by copyright laws. You may not copy, modify, reproduce, distribute, transmit or sell any of our materials without our prior written consent.

Requested content ownership

If you provide any content or materials to us, which may include but not limited to feedback, suggestions or comments, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

Ordering Our Services

Our ordering process has been created to be as simple as possible. We advise customers to provide us with as much detail so that we can produce the best result for your project. Our copywriters are experts in this field and will always guarantee 100% original, plagiarism-free and engaging pieces.  We cover multiple content requirements and offer different quality grades, standard, premium, and expert. Our standard grade covers one of our expert content writers creating your project. The premium is assigned to a copywriter that is much more experienced in the services that have been requested and an expert is a person who is solely dedicated to a specific field/industry. 

Payments

Once you have decided on using Writer Group services, we will get started on your content writing only once we have received the full payment. Our services can be paid for using a debit or credit card. When we have processed your payment, you will see the charge on your bank statement as WFZE, UAE.

Please be aware that work will start only after we have received the full payment. Please also note that we reserve the right to terminate your payment if it goes against our policies.

We may update our payments process and terms and conditions but we endeavour to keep you up to date as quickly as possible.

Content Delivery

We do our best in delivering a quality service as quickly as possible, however, you have the option to select the turnaround time that you require. If you select standard delivery this will take between 5-10 business days. When express delivery is selected, the work required will be completed between 1-3 business days. Delivery times vary depending on the complexity of the project and the word count, if longer timeframes are needed, we will always communicate this with you before starting anything, should you not be happy with these we will issue you with a refund. Delivery of the finished content will be sent via email, we advise that all clients review it right away and communicate any amends, minor amends will be taken care of immediately.

Cancellations and Refunds

We strive to ensure that our work is of the highest quality possible, and customer satisfaction is important to us. However, if you are not happy with the service, it is possible to cancel the content writing service up to 48 hours after the request has been submitted. Please be aware that if work has already been started on your service, you may be charged a cancellation fee.

Regarding refunds, we aim for them to be processed within 10 - 14 business days of receiving the refund request. However, refunds are not guaranteed and are only approved if we deem the request reasonable. We process refunds if our delivery time is outside of the promised quote, if the content delivered is for the wrong service requested or if the files delivered are broken or damaged.

If you have any questions regarding the refund or cancellation process, please do not hesitate to contact us.

Dispute Policy

We operate a fair service and do our best to ensure all our customers are satisfied, we aim to resolve any issues as quickly as possible and PALM SERVICES (FZE) handles all disputes extremely seriously. Any disputes related to our service, policies, fees or website issues we encourage our customers to bring to our attention immediately.

We follow a clear procedure when any disputes are received with the end goal of ensuring our customers receive a satisfactory resolution, the steps we take are as follows:

  • Our customers need to submit a written document that outlines the issues they have experienced, please email these to disputes@writer-group.com.
  • Once our disputes team have received them we will send you an acknowledgement email within 3 working days.
  • Our disputes department will open an investigation to understand the issue you are having and hold internal meetings to find which agents have already been involved in this case.
  • We will then provide you with a written resolution that we believe is most fair, we hope this satisfies the issues you have raised; however, we offer a final step should this not be the outcome you were looking for.
  • We then ask you to please email us again and provide any further information that wasn’t considered before. We will also hold a client dispute meeting to give you a chance to provide further statements. We will conclude an outcome during this session, and this will be final.
  • All disputes are handled fairly, respectfully and in confidence.

Privacy

To ensure a good customer experience, we collect personal data to personalise your visit to our website. We take your personal data seriously, and we take steps to ensure it is protected. For further information please have a look at our private policy.

Disclaimer of warranties

Writer Group’s website and its contents are provided on an ‘as is’ basis without warranties of any kind. Although we strive to have a mistake free website, we cannot guarantee that the content is fully up to date or accurate at all times.

Limitation of Liability

We are not held accountable for anything that goes wrong directly or indirectly while you are using our website. By using our website, you agree that you are responsible for any losses, damages, costs and legal fees.

Indemnification

Through using our website, you agree to indemnify Writer Group from all claims, damages, liabilities, costs and expenses as a result of the misuse of our terms and conditions or use of our website.

Governing Law

We hope that we are able to give you the best customer experience possible. However, in the unlikely event we are unable to do this and legal action occurs, it will be in accordance with the laws of the jurisdiction in The UAE as this is where the PALM SERVICES (FZE) is registered.

Contact us

If you have any questions or queries, please do not hesitate to contact us using support@writer-group.com or via our contact form.